Frequently Asked Questions

What is MainStreetMAIL?
MainStreetMAIL is an online application that lets anyone create opt-in email newsletters and marketing campaigns.

Do I need a customer list to start using MainStreetMAIL?
No. MainStreetMAIL has a list builder feature that allows you to gather email addresses from visitors to your website.

How long does it take to get started?
You will be up and running within one business day.

How many subscribers can I have per email list?
There is no limit to how many subscribers you may have per email list.

Does MainStreetMAIL sell customer lists?
No. MainStreetMAIL is a permission-based email newsletter system and our anti-spam policy prohibits using the service to send unsolicited messages.

How long do messages take to send?
Most messages are delivered in minutes.

How do I know when a message has been sent to the entire list?
You will receive an email report telling you that the send is complete.

Are undeliverable messages going to come back to me?
No. Bounced messages are dealt with by the system. Invalid addresses are removed after 4 consecutive bounces.

Can my customers reply to me?
If you like. You have a choice of whether or not to accept replies from your list.

Is technical support is available?
Yes, free telephone support is available to customers.

Can I use my own HTML designs?
Yes. MainStreetMAIL allows you to import your own HTML code.

Do you have pre-formatted templates?
Even better. Our graphic artists will design a custom newsletter masthead for your organization.

When an email is sent, can subscribers see who else is receiving it?
No. Only the recipient's email address will appear in the header.